SECO has put great attention to its customer care policy: since 30 years we aim to provide highest standard of post sales service and technical support to all customers; we regularly review and improve this policy gaining good results which allow us to create friendly and supportive partnership with all customers.
Since we began in 1979, customer care has been our target and we implemented since long time all of those acts was required by law by the Decreto Legislativo 24/02 and Codice al Consumo as means of protection of consumer rights.
Under these criteria our commitment to our customer is constantly deliver high quality technical support before during and after sales with an "opened" policy that give the same treatment between final customers and European recognized distributors.
Considering the customer care policy from a global viewpoint, SECO transfer the rights guaranteed by the Italian Law and received by European Act also to all Countries where the regulations are less sensitive to this issue.
A knowledgeable technical team – which has been trained and that has 10 years of operating experience of production and support behind – is committed to providing exceptional standards as requested by SECO Management.
Our quality staff ensure that our clients get the best customer care and satisfaction monitoring the activity of our technical team, surveying our customers by quality questionnaires and by statistical and data processing analysis of all our data systems available in real time. This allow us to accomplish the high quality standards targeted by SECO Management.
- Transparence and clear message on our business relationships (who we are and what we do)
- Technical Suitability
- Measuring of effectiveness and efficiency of operation
- Measuring of effectiveness and efficiency of the system implemented
- Continuously improvement upon the provision of services
These are the criteria adopted to achieve our goals for all of our customers whatever service they use.